Education and training can only get you started, and that is why we include Support in LDX. We've built a purpose-driven online community where you learn alongside and receive support from working professionals.
Questions are inevitable; getting professional answers is a key component of LDX Support. Multiple chat channels are available to discuss product specifications, design challenges, and installation issues. Members also receive up to three live, one-on-one peer review sessions to work through plans and installation issues, as well as access to live manufacturer and product deep dives, a library of additional learning opportunities , and more.
Our team can even back you up in crunch times: LDX members can purchase our CORE service in the same portal.
In one user-friendly, always-on platform you will find:
- Chat channels organized by lighting topics like fixtures and installation
- Scheduler to book up to three (3) included two-hour live peer-review sessions
- Live manufacturer training and a library of past trainings
- AI-powered support for after-hours help trained on LCHY knowledge
- Updated tools throughout the year
- Access to backup design services (additional fees apply)
- Available on your desktop when in the office or on your smartphone when you’re on the go
LDX is an educational environment, not paid employment.
LDX Support is like having a digital desk in Light Can Help You’s virtual office: ask a fixture question, join in a live product training, get a professional to review your latest design concepts, and even get backup when your workload gets overwhelming. You can take LDX to the job site with the app—everything is on one highly functional platform.